There are ads, and then there are those 10 that have personified the concept of how branding can be made to work for the product most efficiently and effectively. From creativity to brand recall, from concept to execution, these 10 advertisements have gotten our attention; thanks to the commitment of the teams that created them. We present you with our review of the top three ads.What’s yours is mineAdvertiser: Airtel Internet Baseline: "Jo Tera Hai Wo Mera Hai" Agency: Taproot India 4Ps B&M Take: Well friends, they seem to have done it again. Taproot created waves with their ‘Har Ek Friend Zaroori Hota Hai’ (HFZ) jingle for brand Airtel last August. So when we heard that they were working on a similar ‘friendship theme’ for another communiqué for the telco this August, we were pretty certain that they would not be able to better HFZ which became a rage among youngsters. But guess Taproot India just loves to prove us wrong. You can accuse the new jingle – released on 5th August Friendship Day – and its execution of being ‘inspired’ by the previous one, but it is just as catchy, as natty and as groovy as they come. And more pertinently, it is highly relevant to the target audience with just the right dose of consumer insight woven around the concept of sharing. Cashing in on the current fashion among the young and the young at heart to ‘share’ everything online with their friends, acquaintances and everyone else, the very-hummable jingle supports the core promise of Airtel Internet to enable easy sharing and staying connected with friends online via mobile phones. The accompanying visuals – youngsters having fun on an open-top bus in Mumbai rains, constantly sharing pics and updates via social media – are simple yet provocative and endorse the core promise. Not understated and classy, this one’s loud and in your face – but in a way that wows! Aam aadmi’s paatshalaAdvertiser: Kaun Banega Crorepati Baseline: “Gyan Hi Aapko Aapka Haq Dilata Hai” Agency: Leo Burnett India 4Ps B&M Take: When the inimitable Mr. Bachchan really sets out to woo the junta, Sony Entertainment Television need only sit back and watch the returns literally jingle their way in. Last year Kaun Banega Crorepati (KBC) Season 5 promos became the most recalled promos on the idiot box. If the first few promos released this year are any yardstick, Season 6 promises to be no different. This year the reigning theme to woo viewers back to the million dollar quiz show is about how knowledge is the great leveler in a nation riddled with social and economic inequalities. Even better, the message is not delivered in the usual somber mood as is the norm for such socially relevant communications. Instead, laced with superbly crafted storyboards and a dash of understated satire, the promos pack a punch. So one promo has Hindi-medium educated Bhaskar gunning all his life for the big prizes in friends, love and career, but eventually making the cut of acceptability only by showcasing his knowledge and winning a big KBC booty; another weaves itself around the concept of the unwanted girl child and how she gives it back to society by doling out the right answers on the sets of KBC; and yet another has the son of an economically underprivileged father – always losing out to sons of the ‘bade baap’ (rich fathers) – and how he makes his ‘poor’ father proud by flaunting his common sense on KBC. It’s tough to keep viewers coming back for a quiz show each year. But the drama and benefit focus in successive KBC promos are half the job done anyway. For more articles, Click on IIPM ArticleSource : IIPM Editorial, 2013 An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri ( Renowned Management Guru and Economist). For More IIPM Info, Visit below mentioned LinksSC slams AICTE's illicit control on MBA coursesMBA, MCA courses no longer under AICTE 2012 : DNA National B-School Survey 2012 Ranked 1st in International Exposure (ahead of all the IIMs) Ranked 6th OverallZee Business Best B-School Survey 2012 Prof. Arindam Chaudhuri’s Session at IMA IndoreIIPM IN FINANCIAL TIMES, UK. FEATURE OF THE WEEK IIPM strong hold on Placement : 10000 Students Placed in last 5 yearIIPM’s Management Consulting Arm-Planman ConsultingProfessor Arindam Chaudhuri – A Man For The Society….IIPM: Indian Institute of Planning and ManagementIIPM makes business education truly global Management Guru Arindam Chaudhuri Rajita Chaudhuri-The New Age Woman IIPM B-School Facebook Page IIPM Global Exposure IIPM Best B School India IIPM B-School Detail IIPM LinksIIPM : The B-School with a Human Face--------------------------------------------------------------
Internet is bringing a significant shift in the way organisations buy and use technology. This is where the power of the Internet comes into play. IT – Two very simple letters that in the wrong circumstances can strike fear into the heart of even the most level-headed entrepreneur. Networks, software, and databases are not the reason that most people start up their own business. The flipside, of course, is that if handled well, IT can turn what is merely a good company into a truly great one. Any entrepreneur knows that running a business from scratch takes time, effort, commitment and most of all, passion. Unfortunately, to stay grounded in reality, it also takes sound fundamentals, and a sturdy infrastructure. Today, IT is surely a big part of that. Not even the very smallest of firms can get away without having some kind of technology to help them run. Google Apps is reliable, efficient and cost effective solution for a new generation of entrepreneurs: The real trick is getting something in place that works reliably and efficiently and doesn’t cost a lot of time and money to install or maintain, something we were keen to demonstrate with the Google Apps service. Business these days is not only global, fast-paced and demanding but employees now demand a lot more of the systems they use to do their jobs. A generation used to posting and sharing photos online, instant messaging with friends and interacting online for a good chunk of their spare time is expecting a lot from the workplace. Internet is bringing a significant shift in the way organisations buy and use technology: This is where the power of the Internet comes into play. The Internet provides the flexibility to create, share, access and collaborate with other people at work. Email, spreadsheets, calendars and presentations suddenly become accessible quickly and securely wherever you are. Not only that but the fact that everything is online means that multiple users can work on documents simultaneously and edit in real-time. In short, no more emailing backwards and forwards with attachments. This means a lot when you’re working at the kind of pace required as a start-up. For more articles, Click on IIPM ArticleSource : IIPM Editorial, 2013 An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri ( Renowned Management Guru and Economist). For More IIPM Info, Visit below mentioned LinksSC slams AICTE's illicit control on MBA coursesMBA, MCA courses no longer under AICTE 2012 : DNA National B-School Survey 2012 Ranked 1st in International Exposure (ahead of all the IIMs) Ranked 6th OverallZee Business Best B-School Survey 2012 Prof. Arindam Chaudhuri’s Session at IMA IndoreIIPM IN FINANCIAL TIMES, UK. FEATURE OF THE WEEK IIPM strong hold on Placement : 10000 Students Placed in last 5 yearIIPM’s Management Consulting Arm-Planman ConsultingProfessor Arindam Chaudhuri – A Man For The Society….IIPM: Indian Institute of Planning and ManagementIIPM makes business education truly global Management Guru Arindam Chaudhuri Rajita Chaudhuri-The New Age Woman IIPM B-School Facebook Page IIPM Global Exposure IIPM Best B School India IIPM B-School Detail IIPM LinksIIPM : The B-School with a Human Face--------------------------------------------------------------
The viability of the mobile banking channel continues to grow in line with smartphone adoption and the proliferation of mobile banking apps. The industry continues to invest heavily in developing new services and features for mobile banking as banks continue to monitor trends and evaluate the best opportunities for them to strategically invest or partner with key innovators in the space.Smartphones driving M-bankingWidespread adoption of smartphones among mobile users has allowed a more user-friendly web-browsing experience and significantly greater access to apps associated with bank accounts. As a result, population of mobile bankers is larger than any other group within the mobile financial sector, having grown at a rapid pace (up 30% from nearly a year ago). In Q2 2011, 33.5% of all mobile users owned a smartphone, enabling greater mobile media consumption and access to bank accounts while on-the-go. By November 2011, this percentage grew to 39.1%. Customers need educationAcross the spectrum of available mobile banking features, awareness is limited to slightly more than half of all smartphone owners with a bank account. Even among those who are aware of mobile banking functionality, awareness is twice as high as actual adoption, indicating an area of opportunity for banks to continue educating customers on mobile banking services and understand what might be hindering adoption. Not surprisingly, the banking activities conducted most often from a mobile device are checking balances and viewing transactions – fairly basic account monitoring functions. For more articles, Click on IIPM ArticleSource : IIPM Editorial, 2012 An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri ( Renowned Management Guru and Economist). For More IIPM Info, Visit below mentioned IIPM articles.IIPM ranked No 1 B-School in India domain-b.com : IIPM ranked ahead of IIMs IIPM: Management Education India Prof. Rajita Chaudhuri's WebsiteIIPM Proves Its Mettle Once Again....Arindam Chaudhuri on Internet.....Arindam Chaudhuri: We need Hazare's leadershipProfessor Arindam Chaudhuri - A Man For The Society....IIPM: Indian Institute of Planning and ManagementPlanman TechnologiesIIPM Contact InfoIIPM HistoryIIPM Think TankIIPM Infrastructure IIPM InfoIIPM: Selection ProcessIIPM: Research and PublicationsIIPM MBA Institute India--------------------------------------------------------
Image perception has a significant effect on the destination choice of tourists in today’s highly competitive and global economy.From 1950 to 2010, international tourism arrivals expanded at an annual rate of 6.2%, growing from 25 million to 940 million, according to the UNWTO. The World Travel & Tourism Council describes the tourist sector as follows: “It is one of the world’s largest industries, or economic sectors, contributing trillions of dollars annually to the global economy, creating jobs and wealth, generating exports, boosting taxes and stimulating capital investment.” From the above it is clear that the tourism sector is characterised by heterogeneity: a great variation in tourist types whose motives may differ dramatically from health, sports, recreational, cultural, spiritual, professional and business to visiting friends and relatives. On the supply side, it is a system comprised of five interdependent components, but fragmented in remit: attractions, transportation, services, information and promotion. This asks for effective implementation of tourism marketing strategy and is exacerbated because the responsibility for directing and managing tourism development is typically deferred to a series of different organisations that often operate without a clear mandate. Also, there is a lack of political will to implement strategy, at both local and national levels. Failures at the local level have occurred because there was no clear implementation path to follow. At the national level, the most common factor influencing the government’s ability or desire to assist the implementation of the strategy seems to center on financial assistance, which is often not forthcoming to assist in the development process and conflicting mandates between the ministries. A key aspect of strategy implementation failure is that authority to implement does not accompany the mandate to implement. And if available, mandates are often unclear or exist in conflict between organisations. Mobility Trend: Accelerating Structural ChangeBy 2015 ten Southeast Asian economies will establish a single production base and an integrated community offering high potential, free-trade markets. This regionalism mantra is an environmental influence highly likely to affect consumer behaviour. The many sided process of re-drawing ASEAN boundaries has major implications pertaining to the former external factors, including social, cultural, business and media variables, increasing the mobility of labour across borders; altering not only the firm’s internal logic, but also the collaboration with a variety of stakeholders in formulating and implementing marketing strategy. Technology is the main enabler of mobility contributing to shrinking relative distance. In turn, influencing individual consumption lifestyles, values, emotions and engagement and, potentially, global interconnectedness. So, what implications may 2015 have, for instance, on tourists’ behaviour patterns? And on India’s tourism marketing strategy? Economy: Driver of Change“In 2010, international tourism generated $919 billion in export earnings” (UNWTO, 2011). Air travel, healthcare, telecommunications, IT services, tourism and logistics are set as priority sectors to realise liberalisation in the integrating ten Southeast Asian economies. Same implies that tourism is seen as one of the change drivers. In this context, the essence of formulating and implementing tourism marketing is to attain broader economic and environmental goals of the society. This involves three dimensions. There is, first, a process at play within the tourism value chain involving other sectors, due to forward and backward linkages. This indicates, second, that the process should result in ‘output’ or products. In turn, these can yield region’s positive economic and less tangible benefits or negative impacts. At the same time, the relationships between culture, tourism and economic development are subject to global pressures. This reminds us that context is relevant and requires appropriate governance for a virtuous cycle of activities to blossom. Its absence would likely set a ‘vicious circle’ of spatial development of tourism in motion, which if unchecked could lead to a destination’s economic instability. For more articles, Click on IIPM ArticleSource : IIPM Editorial, 2012 An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri ( Renowned Management Guru and Economist). For More IIPM Info, Visit below mentioned IIPM articles.IIPM ranked No 1 B-School in India domain-b.com : IIPM ranked ahead of IIMs IIPM: Management Education India Prof. Rajita Chaudhuri's WebsiteIIPM Proves Its Mettle Once Again....Arindam Chaudhuri on Internet.....Arindam Chaudhuri: We need Hazare's leadershipProfessor Arindam Chaudhuri - A Man For The Society....IIPM: Indian Institute of Planning and ManagementPlanman TechnologiesIIPM Contact InfoIIPM HistoryIIPM Think TankIIPM Infrastructure IIPM InfoIIPM: Selection ProcessIIPM: Research and PublicationsIIPM MBA Institute India---------------------------------------------------------
While building your brand for sustainable competitive advantage, one of the greatest horrors can be an ad agency that doesn’t fit your bill. Here’s how to avoid such a possibility.The past few years have seen major changes in firm and customer communications in both business-to-consumer (B2C) and business-to-business (B2B) marketing. Among the major forces are globalisation, the need to integrate various communications forms, digital communications, and a shift from almost exclusively firm-to-customer communications to communications modes that also include firm-to-customer, and also customer-to-customer. Notwithstanding these many changes, for many companies, the choice of advertising agency remains a critical decision. In most cases the firm selects an advertising agency to create ideas that provide the firm a powerful connection with customers and devise the communications element of its marketing strategy; sometimes the advertising agency’s responsibilities extend to marketing research and more fundamental marketing decisions. Furthermore, in most cases, the firm does not just require an agency to be responsible for advertising; it may also be concerned with direct response, publicity, public relations, Internet communications, product sampling, and other forms of interfacing with customers, and communications requirements that are increasingly international or global. Before the firm arrives at the point of defining criteria for its choice of agency it must make several critical strategic decisions. First, does the firm want the agency to be its general contractor, making decisions in all communication areas, or does it want to select individual agencies (best of breed) for each communications area. Second, assuming that the firm operates internationally or globally, does it want to select agencies for different countries/geographic regions? Or, again, does it want a single agency to deal with all of its geographic areas? Finally, the firm must decide if it wants to be a big fish in a small pond or a small fish in a big pond. Large agencies offer multiple services in multiple geographies, but the average firm may not be that important in a large agency. By contrast, if the firm selects a small agency, it may be one of that agency’s most important clients, and receive the sort of attention consistent with that position. Start-ups often select smaller agencies for this reason: In the 1970s, Federal Express selected Carl Ally, and Nike still uses Weiden+Kennedy, a relatively small agency. Having made these decisions, the firm must now face the choice of agency decision by focusing on four areas: Meet the TeamWhen the firm invites various agencies to solicit its business, it typically meets the agency A team. Agencies put their best feet forward with their best people to show their agencies’ in the best possible light. But, frequently, these individuals will not be the people working on the account. The firm should ensure that it meets with the team that will have the responsibility for working on its issues, and make sure it is comfortable with these individuals, their way of working, their creative potential, and how they would interface with the firm. For more articles, Click on IIPM ArticleSource : IIPM Editorial, 2012 An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri ( Renowned Management Guru and Economist). For More IIPM Info, Visit below mentioned IIPM articles.IIPM ranked No 1 B-School in India domain-b.com : IIPM ranked ahead of IIMs IIPM: Management Education India Prof. Rajita Chaudhuri's WebsiteIIPM Proves Its Mettle Once Again....Arindam Chaudhuri on Internet.....Arindam Chaudhuri: We need Hazare's leadershipProfessor Arindam Chaudhuri - A Man For The Society....IIPM: Indian Institute of Planning and ManagementPlanman TechnologiesIIPM Contact InfoIIPM HistoryIIPM Think TankIIPM Infrastructure IIPM InfoIIPM: Selection ProcessIIPM: Research and PublicationsIIPM MBA Institute India-----------------------------------------------------
Prasun Kumar, Head - Marketing, Sony Ericsson, talks about what differentiates Sony Ericsson’s products and campaigns from the rest in the market Offering a more engaging music experience has been the core strength of Sony Ericsson in its strategy to woo more consumers towards its handsets. Taking forward the legacy of ‘Walkman’ phones, the company has recently launched its new offering, ‘Live with Walkman’ – an Android smartphone in the Indian market. Backed by an integrated campaign that includes mediums like TV, print, BTL, digital and out-of-home, as the company says, the product offers an innovative music experience in a more engaging and wholesome way than its predecessors like W8 and Mix Walkman. 4Ps B&M speaks to Prasun Kumar to discuss the marketing plans for this product. With more than 15 years of experience, Kumar has worked with Capital, McCann Erickson, Madison Media, General Motors and Levi’s. Before moving to Sony Ericsson in January last year, he was the Director - Brand and Marcom at MTS and was credited with the successful launch of MTS in India by positioning it as a modern data brand. At Sony Ericsson, Kumar is focused on making Sony Ericsson one of the most preferred brands of the Indian consumer while staying true to the core strengths of the handset maker.Sony Ericsson’s products stress a lot on entertainment; mainly music. Does that make any difference in the way you judge the performance of your campaigns that showcase such products?We keep our campaigns relevant trying to make a strong connect with the TG. At the same time, they should meet the ultimate objective. There are many parameters to evaluate a campaign. There are hardcore marketing parameters including brand parameters, media parameters, business parameters to judge a performance of any campaign. We look at all these parameters when it comes to evaluating the performance of any campaign that we do. The fundamental job of any campaign is to help sell more and work towards establishing the proposition of the brand in the mind of the consumer in a differentiated manner. Your latest offering Live With Walkman is a smartphone, but from its positioning, it sounds more of music. What is the thought that went behind crafting such a campaign for this offering?As a brand, Sony Ericsson is known for communication and entertainment. Over the years, through our products and various propositions we have always differentiated ourselves on that. While our smartphones are as good as any other smartphones in the market, they offer the consumer that extra bit in terms of proposition. A lot of this differentiators come from our Sony legacy. We have had a very successful range of walkman phones in the past that stands for differentiated music experience. Live with Walkman is an extension of that proposition. Apart from the smartphone features, it also offers a wholesome music experience. That’s what our campaign explains. The idea of doing this campaign came from the fact that music is generic to entertainment and to the mobile phone category. We wanted to give a wholesome experience to the user. Consumers over a period of time have moved on from just listening to music to doing much more with their music and getting a much better experience. So our entire communication talks about how music completely immerses the user into the overall experience rather than just listening to it. The entire ecosystem that we have built with the help of application, content and additional hardware bundles, delivers the desired experience to the user. The ecosystem is the differentiating factor for this handset. We have gone beyond conventional to give this experience to the user. For instance, rather than going for the plain handset, we are giving a funky set of Benetton handsfree with the handset. In addition, the handset has pre-loaded chartbusters, applications, videos et al which gives the user a complete solution for music with smartphone proposition placed at the centre. Sony Ericsson has bundled this handset with Aircel for data services. We have seen that bundling efforts haven’t delivered the desired results in the past. What makes you believe it will work this time?It is not very tough to put these together. Success of mobility owes to both, operator and manufacturer. A smartphone becomes a smartphone only when you use it for data services and for doing that, you need a data pipe. Whether you take it from Vodafone, Aircel or Airtel, that is a different issue, but the fact remains that you need a data pipe. In our case, we are giving an additional option to the consumers to choose the data pipe from Aircel as it comes with an additional benefit. The consumer might be using any data pipe at any point of time and we hope that the consumer will feel excited about choosing this option for using data services on the handset. The marketing approach of Sony Ericsson has always been innovative. And this time the campaign talks about inclusion of experiential marketing...This campaign is all about experiencing the proposition. Once the TVC, that is on air, establishes the proposition, you will see a lot of work being done on the digital forum integrated with below-the line activities that take the consumer experience to the next level. Talking of the digital front, we are India’s first, if not the world’s first , dance talent hunt show conducted on the digital medium. We have tied up with Shiamak Davar and his group for this activity. It is a six-city on-ground activation which is linked to digital. It is a very close knit campaign and it gives consumers a chance of making more out of life. For more articles, Click on IIPM ArticleSource : IIPM Editorial, 2012 An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri ( Renowned Management Guru and Economist). For More IIPM Info, Visit below mentioned IIPM articles.IIPM ranked No 1 B-School in India domain-b.com : IIPM ranked ahead of IIMs IIPM: Management Education India Prof. Rajita Chaudhuri's WebsiteIIPM Proves Its Mettle Once Again....Arindam Chaudhuri on Internet.....Arindam Chaudhuri: We need Hazare's leadershipProfessor Arindam Chaudhuri - A Man For The Society....IIPM: Indian Institute of Planning and ManagementPlanman TechnologiesIIPM Contact InfoIIPM HistoryIIPM Think TankIIPM Infrastructure IIPM InfoIIPM: Selection ProcessIIPM: Research and PublicationsIIPM MBA Institute India----------------------------------------------------
By building a strong brand in an unorganised segment, style spa has managed a great start. Now it has to ably compete with multi-brand chainsTrying to introduce a brand in a market that is highly fragmented, unorganised and dominated by unbranded, local vendors can be a double edged sword. It can either pay you quite handsomely because you are the first to bring a welcome disruption, or it can fail miserably; mainly because the particular category may not be ready for that kind of marketing ingenuity. Chennai-based Style Spa, a furniture brand launched by the S.K. Poddar group is a notable case study for those who want to find themselves in the former category. The company has defied the odds and expanded its network across the country in the past decade and a half (it commenced operations in 1996 in alliance with 53 year old French furniture maker “Gautier” and was associated with them for 5 years), and is now a very serious competitor in the rapidly organising furniture space. As a premium furniture brand, Gautier has always moved on with an unquenchable thirst for creativity, innovation, research, customer satisfaction and excellence. While maintaining the traditional touch & feel in their products on one hand, Gautier has always ensured that the designs on offer are contemporary and suit the tastes of their customers, which are spread across continents. It has very successfully passed on similar values to the then young company Style Spa. The association with Gautier helped the company immensely in building its expertise initially and understanding how to meet customer expectations. Since the split, the brand “Style Spa” has made a very significant impact on a standalone basis in the Indian market. In its entire journey, the company has undergone several challenges and continues to do so. Only, the nature of the challenges has changed. In the initial phase, customers had to be educated about the whole concept of branded furniture and organised outlets. Simultaneously, the company had to survive at a time when cheap imports and local furniture vendors were dominating the market. Now people are getting accustomed to mall culture, but players like Style Spa have to compete against large format multi-brand retail chains like Woodart India, Durian Furnitures, Sunrise Furniture Mart, et al, where the immense variety in products and brands proves to be very exciting for customers. The marketing endeavours of Style Spa have been focused on a select mix of media. Primarily print led communication supported by local level events for that ‘below-the-line’ push have been their preferred media vehicles. With the rapid growth of social media and its popularity among urban Indians, the brand has also bucked the trend of connecting with people using social networking sites like Facebook. The company also does promotional campaigns from time to time to maintain the visibility, but these are never discount-based campaigns, as the brand is positioned as a Money for Value brand. Style Spa saw a great leap in its brand equity when it adopted the brand manifesto, “Everything that we do is for the love of furniture.” The thought behind this was that style and comfort need not be mutually exclusive of each other and consumers need not to compromise on either while buying furniture, since it stays in one’s life for years (their tagline says, “Where life lives”, which has an instant emotional connect). Their ingenuity in terms of positioning and the courage to stand above the rest of the pack have been crucial to their impressive track record in the market so far. The company is also simultaneously attempting to build lasting loyalty for its brand among customers. In 2010, Style Spa started “Club Sterling”, a loyalty-based program to reward its loyal customers. It offers rewards to its loyal members through accumulated loyalty points. The more you buy, the more points you accumulate, which can be redeemed at any Style Spa retail point. So far, the club has got over 15,600 members. Apart from this, the company is also planning to organise a number of exciting events under Club Sterling to keep customers engaged. Such an effort is arguably the first of its kind by any furniture retailer in India. To add to their potential for repeat business, the company has also started a dedicated customer helpline desk to take care of customer complaints and also register their feedback, sending the message loud and clear that customer experience is the most valuable asset for them in their bid to sustain their brand equity. For more articles, Click on IIPM ArticleSource : IIPM Editorial, 2012 An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri ( Renowned Management Guru and Economist). For More IIPM Info, Visit below mentioned IIPM articles.IIPM ranked No 1 B-School in India domain-b.com : IIPM ranked ahead of IIMs IIPM: Management Education India Prof. Rajita Chaudhuri's WebsiteIIPM Proves Its Mettle Once Again....Arindam Chaudhuri on Internet.....Arindam Chaudhuri: We need Hazare's leadershipProfessor Arindam Chaudhuri - A Man For The Society....IIPM: Indian Institute of Planning and ManagementPlanman TechnologiesIIPM Contact InfoIIPM HistoryIIPM Think TankIIPM Infrastructure IIPM InfoIIPM: Selection ProcessIIPM: Research and PublicationsIIPM MBA Institute India---------------------------------------------------
Parveen Ahluwalia gives his perspective on differentiation in the MR Industry and the knd of thinking that constraints the players todayAs a veteran of the industry who has been at the supply as well as the demand end of market research, how would you define differentiation in the Indian MR industry today? And how has Market Pulse managed to differentiate itself?The differentiation value for MR firms comes primarily from two aspects. The first is, “Are you doing certain work that the industry recognizes?” And secondly, is it truly pioneering and innovative? Size is not the criteria. We are not a large MR firm, but from all perspectives, we are a mid-level MR firm that has been in existence for over 19 years. In the first 10 years, the company was doing typically what any other market agency must have been doing. In all fairness, it was among the rest of the pack. In the last 8 or last five years, the differentiation started. We actually did month by month monitoring of pre-paid SIM card sales across circles for almost all telecom operators – TTSL, Aircel, Vodafone, Spice, et al. Most agencies are doing the standard work with studies like brand tracking – the standard model for advertising tracking – or C-SAT. Ours was a first, and gained a lot of recognition. The agency decided to position itself in terms of retail metrics/performance specialisation. Five years ago, it began to get into retail track in the area of building electricals – switches, bulbs, fuses, CFLs, fans, et al – no agency is doing it in India. It subsequently extended into other areas – DTH, digicams and last year into kitchen/home appliances – juicers/mixers/grinders, irons, toasters, et al. We are handling clients in water purifiers too – HLL, tata Kent & Whirlpool subscribe to us. How do you see your growth potential strategically today?The first agenda for us is scalability across business opportunities. We have identified 3-4 separate verticals where either no one has entered or there is huge opportunity for us to be able to enter. Even in terms of organic growth with the tracks we have; even though we have some of the biggest brands, we will want to get in other local/regional players as well. We need to position ourselves as an industry benchmark. When it comes to the industry, how far have Indian MR firms crossed the rubicon to become strategic advisors to their clients?The industry for the past 20-25 years has evolved in terms of tools and techniques of the agencies have been honed and fine tuned thanks to computerized packages & softwares. But thinking and mindset of researchers at large has still not changed. If I look at top echelons of management and looking at middle and junior level, they are still talking and breathing data day and night. They have to look in terms of how it is going to help a marketing plan or a sales and distribution plan or an advertising plan. That thinking has not actually crept in though they can claim it has. I can vouch for this across the best of agencies and I have been a buyer and user of research. Don’t forget that when the agency presents, there is already a brand team and an advertising team sitting. It’s not that the responses given by the MR agency are wrong. The fact is that they are very broad-based. Broad-basing of conclusions is not what is required for strategic planning, even those guys can do it. A good incisive agency can give invaluable inputs on a market opportunity, market sizing, concept testing, product acceptability, et al. These things will always be held in good stead. For more articles, Click on IIPM ArticleSource : IIPM Editorial, 2011. An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri ( Renowned Management Guru and Economist). For More IIPM Info, Visit below mentioned IIPM articles.IIPM ranked No 1 B-School in India domain-b.com : IIPM ranked ahead of IIMs IIPM: Management Education India Prof. Rajita Chaudhuri's WebsiteIIPM Proves Its Mettle Once Again....Arindam Chaudhuri on Internet.....Arindam Chaudhuri: We need Hazare's leadershipProfessor Arindam Chaudhuri - A Man For The Society....IIPM: Indian Institute of Planning and ManagementPlanman TechnologiesIIPM Contact InfoIIPM HistoryIIPM Think TankIIPM Infrastructure IIPM InfoIIPM: Selection ProcessIIPM: Research and PublicationsIIPM MBA Institute India-----------------------------------------------------------------------
Mark Nassif is defensive of Renault’s performance in the Indian market so far and believes that the company can sustainably improve its market shareAfter launching the Fluence and Koleos in quick succession, you are ready to launch Pulse for the Indian consumer. What makes India and the small car segment so important for Renault at the moment?Have you ever heard of a brand in India that has launched five new cars in a period of 16 months? Not only that, we will be taking our dealer network to 100 by the end of 2012 and have over 2,500 engineers working in alliance with Nissan. India is one of the three key countries for Renault along with Brazil and Russia. After having established the Renault DNA with products like the Fluence and the Koleos, we will now launch the Pulse in January next year, which will enable us to reach a much wider segment of customers. The Pulse carries forward the Renault DNA of safety, quality and innovation and we are sure that customers will like this premium compact, which combines all the luxuries of a bigger sedan with the economy of a small compact. With Pulse, we are not only adding a new product to our product portfolio, but we are also growing our sales and service network to address the needs of our customers. Considering the potential of the Indian market, the response to Renault products has been below the expectations of many experts. Do you believe that the Pulse will buck the trend in the coming times?The best judge of this is the customer. We are very satisfied with the kind of response our products have got so far. We don’t pretend to flood the market. We are working on building the brand. Our focus is to create a pool of satisfied consumers. We want to be visible and the Pulse will help us create trust with the consumer. In fact, it will also provide the kind of volumes that are very important for our dealer family to sustain and grow. We are committed to deliver a high-quality product and are not ready to sacrifice quality for volume. For instance, we will be giving an option to buy an extended warranty with the product as we believe it has value. Nissan and Renault have followed a similar top-down strategy in India so far. How aligned and how different are your Indian operations?Both the companies are independent in terms of what product they want to take to the market and then there are opportunities. For instance, if we think that the V-platform is interesting, we have an option to use it in our product. We are working together to bring flexibility into our operations. But in term of brands, we don’t belong to each other and both brands are totally independent. After your plans of expanding your product portfolio and the dealer network are in place, what kind of volumes are you expecting from the Indian market?We are confident that after our five products are launched and 100 dealers are operational, it should not take much time to sell 1,00,000 cars in a year. Now I don’t know whether it will be in 2013 or 2014 as it will depend on consumer response, overall market situation, et al, but this is the kind of response we are looking at. In fact, we want to become one of the three largest selling foreign brands in the market by 2015. And we just don’t measure success by numbers as a lot is dependent on the kind of service that a company offers, which is very important to make the overall experience delightful. As per our research, we have been growing both in terms of visibility and recall in the Indian market and we are confident that we will meet our targets well in time. For more articles, Click on IIPM ArticleSource : IIPM Editorial, 2011. An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri ( Renowned Management Guru and Economist). For More IIPM Info, Visit below mentioned IIPM articles.IIPM ranked No 1 B-School in India domain-b.com : IIPM ranked ahead of IIMs IIPM: Management Education India Prof. Rajita Chaudhuri's WebsiteIIPM Proves Its Mettle Once Again....Arindam Chaudhuri on Internet.....Arindam Chaudhuri: We need Hazare's leadershipProfessor Arindam Chaudhuri - A Man For The Society....IIPM: Indian Institute of Planning and ManagementPlanman TechnologiesIIPM Contact InfoIIPM HistoryIIPM Think TankIIPM Infrastructure IIPM InfoIIPM: Selection ProcessIIPM: Research and PublicationsIIPM MBA Institute India-----------------------------------------------------------------------
Mrs. Gandhi needs to come UP Front more oftenCongress as a brand is highly diffused with low credibility and a confused brand voice at the moment. It will take concerted effort and a clear vision for a revival to happen. In fact, it cannot afford to go to elections with a negative baggage and needs to seriously address various issues if it hopes to be able to revive its image. The first and foremost on the list is its diffused leadership. Congress has long been one such party where the leader has been upfront but now there is a lot of haze covering the issue of who is leading the party and who are the voters voting for. For them to succeed, they need to sort that out. The other thing that is harming their image is the well known issue of corruption. Inspite of the efforts against corruption, they lost the plot due to inept handling of the Anna agitation and irresponsible statements by their spokespersons. Blaming and maligning others wouldn’t help their cause one bit. For communication to work for them, it should be done upfront and with the right people. A simple strategy of talking more often to the public through media and public debates conducted by senior leaders – the PM or Mrs. Gandhi – will be required. The third major issue affecting the party is price rise. This is an issue that they have till now handled very amateurishly. They need to be more transparent about the reasons causing the price rise; citing the global scenario as the cause won’t pacify the public. Voters understand that in bad times, there will be pain, but they have a right to know why the times are bad. And finally, getting Mrs. Gandhi and/or the Prime Minister to come out and talk to the public may just be what the party needs to revive its image. Within Congress, they are the only ones with some credibility, yet at the moment they are in the background. They need to come upfront more often. The need of the hour is to have a lot of two way communication that will involve a lot of travelling and communicating with the locals face to face, and engaging with the younger digital audience. For more articles, Click on IIPM ArticleSource : IIPM Editorial, 2011. An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri ( Renowned Management Guru and Economist). For More IIPM Info, Visit below mentioned IIPM articles.IIPM ranked No 1 B-School in India domain-b.com : IIPM ranked ahead of IIMs IIPM: Management Education India Prof. Rajita Chaudhuri's WebsiteIIPM Proves Its Mettle Once Again....Arindam Chaudhuri on Internet.....Arindam Chaudhuri: We need Hazare's leadershipProfessor Arindam Chaudhuri - A Man For The Society....IIPM: Indian Institute of Planning and ManagementPlanman TechnologiesIIPM Contact InfoIIPM HistoryIIPM Think TankIIPM Infrastructure IIPM InfoIIPM: Selection ProcessIIPM: Research and PublicationsIIPM MBA Institute India-----------------------------------------------------------------------
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